PAYMENT
ACCOMMODATION AND EXTRAS BOOKINGS
All accommodation and additional Extras bookings must be paid in full at the time of reservation by provision of credit card details.
A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise Nest and Nature if there are any errors or misunderstandings.
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Nest and Nature Suites (trading as “Nest and Nature ”) to charge the cost of their booking(s) to that credit card.
Where guests make bookings for additional Extras during their stay, the Extras price will be charged to their room for full payment through the guaranteed credit card. In the event Nest and Nature or a third-party operator cancel an Extra booked by guests, all monies paid for that Extra booking will be refunded in full within 14 days of the date of cancellation.
The liability of Nest and Nature arising from any cancellations of accommodation or Extras by Nest and Nature or a third-party operator is limited to the amount paid for the cancelled booking.
FOOD & BEVERAGE
While some items in room are included in the accommodation booking fee, some items are available to be purchased at additional cost. Following a stocktake of the in-room food and beverage provisions after guest checkout, Nest and Nature reserves the right to charge any items that incur an additional cost not paid for by the guest at the time of checkout to the guaranteed credit card for that suite.
TRAVEL INSURANCE
Our suites are located in remote Australian regions, which sometimes results in severe weather events and bushfires. As a result, we recommended you purchase travel insurance to protect you in unforeseen circumstances.
DAY OF ARRIVAL - CHECK IN
Nest and Nature will automatically check you in on your day of arrival and send you a door access code for your suite an hour before your anticipated arrival via SMS or email. Please ensure you travel with a mobile phone with internet access in order to ensure best communication with us during your stay.
DAY OF ARRIVAL - CHECK IN
Guests must not bring onto Nest and Nature premises’ any items which in our opinion are dangerous, illegal, liable to damage our suites and property, or are otherwise unsuitable. Nest and Nature reserves the right to reject any guest that fails to comply with this clause.
Our Guest Code of Conduct calls for reasonable standards of behaviour to help all our guests have an enjoyable, safe and secure holiday.
The Code applies to all aspects of your Nest and Nature stay, including inside our suites, at our suite properties, and time spent on an Extra tours or experiences.
Although the Code doesn’t explicitly cover every possible situation, it is a strong general statement on the standards of behaviour that are expected while on an Nest and Nature visit.
Do not use offensive or abusive language with other guests or staff during your visit.
Keep noise levels appropriate to the time and location.
Behave in an appropriate manner at all times. Do not engage in abusive behaviour such as uninvited physical contact, harassment, theft or violence.
Treat other guests with respect.
Treat our staff members, contractors, and partners with respect and remember that the location is their workplace.
Do not photograph or video other guests or staff without their consent.
Do not engage in unsafe behaviour of any kind.
Do not enter staff areas. Guest entry into staff areas is not permitted.
Do not engage in inappropriate public behaviour particularly any action that would be unacceptable in a public place.
Be responsible in relation to alcohol use. Nest and Nature has a strict RSA (Responsible Service of Alcohol) policy which we strictly enforce.
Do not supply alcohol to a minor even if the child is a member of your own family or to a guest who you believe may be intoxicated. It is illegal to do so and it is also against Nest and Nature policy. The legal drinking age is 18.
Failure to adhere to the Guest Code of Conduct can have consequences, including Nest and Nature cancelling your booking are visit on the spot, and without refund; bans on future visits to Nest and Nature sites; reporting to appropriate government and law enforcement authorities. Any costs involved in these consequences will be the responsibility of the guest.
Everyone shares a responsibility for safety and security at Nest and Nature sites. It is vital to report any unsafe or potentially illegal behaviour immediately to Nest and Nature staff on site or at
NO SMOKING POLICY
All Nest and Nature suites are non smoking inside in accordance with relevant state government regulations. Guests are not to smoke (including e-cigarettes) inside the suites.
GUEST CODE OF CONDUCT
GUEST AMENDMENTS AND CANCELLATION POLICY
GENERAL AMENDMENTS AND CANCELLATIONS
Subject to availability, you may amend your booking (the date of travel, the components of your package or the names of guests) as follows:
Cancellation of Booking 0-14 Days prior to Day of Check In:
No refund or rebooking for future travel allowed.
Guests forfeit their booking and right to a refund.
Cancellation of Booking 14-30 Days prior to Day of Check In:
50% refund, or
Guests may rebook for future travel in the next 12 months.
Cancellation of Booking more than 30 Days prior to Day of Check In:
100% refund, or
Guests may rebook for future travel in the next 12 months.
Note:
‘Days’ above are calendar days.
In the event of a booking amendment or cancellation, guests are entitled to an amendment or refund of their booking deposit per above UNLESS one of the following applies:
No amendment or refund will be granted where a booking is amended or cancelled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.
No amendment or refund will be granted in the event a guest does not arrive for their booking or amends or cancels on the scheduled date of check in.
No amendment or refund will be granted in the event a guest does not used their Extra(s) booked or amends or cancels on the scheduled date of check in.
An amendment or cancellation confirmation email must be obtained. These can be sent to stay@nestandnature.com.au
If an amendment or cancellation confirmation email is not received, the booking remains in effect.
COVID-19 CANCELLATIONS
If lockdowns or border closures due to COVID-19 directly prevent guests from visiting Nest and a nature under any possible circumstance, then Nest and Nature will provide the following options regardless of the number of days prior to scheduled arrival:
Guests may rebook for future travel in the next 12 months
ADDITIONAL BOOKED ITEMS
We may cancel or modify additional booked items or experiences, such as in room upgrades or local tours, due to inclement weather, availability or other circumstances. Guests will be refunded the value of the cancelled item accordingly.
CANCELLATIONS
Your Accommodation or Holiday Package could be cancelled under one of the following three circumstances: (1) A cancellation arising from your actions, through no fault of Nest and Nature see ‘Guest Amendments & Cancellations’ (Section 5). (2) A cancellation by Nest and Nature arising from external consequences that make our performance of the agreement impossible (for example a Force Majeure event) – see ‘Force Majeure Cancellations’. (3) A cancellation by Nest and Nature see ‘Nest and Nature Cancellations’.
FORCE MAJEURE CANCELLATIONS
For all fare types, in the event of a Force Majeure Cancellation, Nest and Nature will provide you with a credit of an amount equal to the monies paid to Nest and Nature under the booking. The credit note can be applied to the cost of a future Accommodation booking with us. Time limits and other criteria and conditions may apply.
NEST AND NATURE CANCELLATIONS
For all bookings, in the event of a Nest and Nature Cancellation, we will provide you with the option to receive one of the following: (1) rebooking your accommodation stay of the same value on at a later date within the next 12 months; or (2) a refund of an amount equal to the monies paid to Nest and Nature under the booking.
REFUND PAYMENT
Any credit note or refund payable by Neet and Nature under this agreement will be calculated to take into account the monies actually paid under the booking and the amount of the Accommodation or Package that has been used. Any refund will be payable to the person who paid for the booking or to the first person named on the booking. If a booking was made through a Travel Agent, any refund will be returned to that Travel Agent for their payment to the guest. Refund payments will be made within 30 days from approval of refund.
BUSHFIRE POLICY
Nest and Nature can be prone to bushfires. On such occasions, these events can prevent guests from reaching or leaving Nest and Nature because it would be unsafe to do so. Due to this, we recommend that all guests purchase appropriate travel insurance when visiting. By making a booking at Nest and Nature you agree to the terms and conditions set out in the Nest and Nature Bushfire Policy.
NEST AND NATURE BUSHFIRE POLICY.
The purpose of this policy is to ensure the safety of all guests at Nest and a nature
Nest and Nature follows the bushfire alert levels of South Australia Police and Country Fire Service. Please note that we are unable to allow guests to stay at Nest and Nature Nest & Nature is the bushfire alert level is at Catastrophic.
If access to Nest and Nature is officially cut off (as determined by South Australia Police) and is still cut off at 12pm on the day you are due to arrive, or the bushfire threat level is set at Catastrophic on a day of your booking; your booking will be cancelled, and you will receive a credit for the value of your cancelled booking, or if partially cancelled, the pro-rata amount of the cancelled part of your booking.
Where a road is officially cut off (as determined by South Australia Police) but a reasonable alternative route is available; you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking.
Your safety is very important to us. Any changes to bookings or access routes resulting from a bushfire event will be communicated to all guests with sufficient notice by the Nest and Nature team via phone as a preference or any means practical after that.
Official Updates about Road Closures can be found on the South Australia Police website. Official Updates about Bushfires can be found on Country Fire Servicewebsite.
WARRANTIES, EXCLUSIONS AND LIMITATION OF LIABILITY
To the extent permissible by law (and without limiting the operation of any statutory guarantee under the Australian Consumer Law), Nest and Nature will not be liable for any death or personal injury, loss of or damage to luggage or goods, consequential losses, loss of profit or any similar claims arising from any use of the services or arising out of Nest and Nature negligence, including delay, or any inaccuracy with respect to information relating to the accommodation or package booking. To the extent that part of the services are supplied to the guest by a third party, any warranty offered by Nest and nature in relation to those services will be limited to Nest and nature right of redress against the third party arising out of any alleged fault or defect in the services. Whilst every effort is made to ensure details of accommodation booking remain accurate, situations may arise outside of ESCA’s control where a third-party supplier must be substituted or amended. Nest and Nature will not be liable to refund guest payments as a result of amended experience, which are subject to change without notice. Nothing in this agreement restricts, limits, or modifies your rights or remedies as a consumer against Nest and Nature for failure of a statutory guarantee under the Australian Consumer Law.
NO LIABILITY FOR OTHER PARTS OF GUEST’S HOLIDAY
To the extent permitted by law, Nest and Nature is not liable for any loss or damage suffered in relation to a guest missing a connecting experience with another company, as a result of any cancelled Nest and Nature booking.